This Privacy Policy explains how Plugixo (“we”, “us”) collects, uses and protects information when you use our website and AI assistant products.
- Account and contact info you provide (e.g., email)
- Content you upload for knowledge (docs, FAQs, URLs)
- Interaction events and telemetry (for analytics and quality)
- Integrations metadata (e.g., CRM/helpdesk identifiers)
- To deliver the AI assistant services (RAG over your content)
- To improve quality and safety (guardrails, audit)
- To provide support, billing and account management
- To comply with legal obligations
We encrypt data in transit and at rest, minimize PII, apply role‑based access, and keep logs for audit. Retention is configurable; customer‑owned data domains are available on request.
We're your strategic partners in digital transformation. With over a decade of experience and a team of certified experts, we deliver tailored solutions that drive growth, enhance efficiency, and secure your digital assets.
Invena works with businesses of all sizes, from small startups to large enterprises. We tailor our solutions to meet the specific needs and budget of each client offers a wide range of IT services. As we invest heavily in ongoing training and professional development for our team. We also participate in industry conferences, maintain partnerships with leading technology providers, and conduct internal research and development projects.
You can request access, correction, deletion, or export of your personal data. Contact us at support@plugixo.com. For EU users, we act as processor for customer data and controller for our site/app accounts.
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